These term and conditions (“Terms”) contribute to keeping the website of Asset Label (www.assetlabel.com.au) a safe place to trade and set out the full extent of any agreement between yourself and Asset Label. In purchasing from our website, via phone or email, you agree to be bound by the following Terms:
General
1. The owner & “Parent Company” of this website is Asset Label Australia Pty Ltd whose ABN is: 54 676 935 309.
2. Purchases made direct (via phone or email) or though the website are contracted directly with the above entity.
3. Email is a valid method of communication and you agree to this method; including your email address being added to our subscriber list. At any time, you may choose to remove your email address from this list.
4. No contract for the purchase of any product from our website will exist until your order is accepted and paid for in full. An email of confirmation will be sent by Asset Label (or the Parent Company) to confirm that the order is paid for and accepted. Acceptance of your order will be deemed effectively communicated to you when Asset Label (or the Parent Company) transmits this email to your specified email address (whether or not the email is received).
5. If alterations are required to any information supplied by you, it is your responsibility to advise Asset Label as soon as possible after receipt of the email of confirmation.
6. You can attest that all details you have provided to Asset Label for the purpose of ordering or purchase of goods or services are accurate.
7. Upon acceptance of your order, Asset Label will in most cases, provide Artwork for your approval (this action is not required for identical repeat jobs). Your order will proceed to production upon signed acceptance of the Artwork & receipt of payment in full.
8. Once Artwork has been signed off, purchases cannot be exchanged, refunded or transferred unless otherwise stated.
9. We reserve the right to refuse service to anyone, for any reason, at any time.
10. Asset Label will never divulge your personal details (including payment details) to any Third Party. We are however, permitted to manage your data in accordance with our Privacy Policy.
Privacy Policy
Your privacy is very important to Asset Label and we wish to make your online experience with us satisfying and safe. Our aim is to protect the privacy and security of your personal information whilst providing a personalised product or service that meets your individual preferences and needs.
What personal information do we collect?
We will only collect personal information from you that we reasonably require for one or more of our business functions or activities, and will do so in accordance with the Australian Privacy Act 1988. The personal information which we collect may include:
• Name
• Address
• Email address
• Telephone number
• Date of birth
• Details of the products and services which you have either inquired about or purchased
• Information that you may provide directly through our website or indirectly through the use of our website or online presence
• Information you provide to our service centre or conversations with our representatives
How do we collect your personal information?
We collect personal information directly from you unless it is unreasonable or impractical to do so. We collect this information in various ways, including:
• Through your use and access of our website or applications
• Through someone who has referred you and provided your information
• During conversations between you and our representatives
• When you complete an application or Purchase order
We may also collect your personal information from third parties such as related organisations, service providers, professional advisors and government related authorities.
Why do we collect, hold and use your personal information?
The principal reason that we collect information about you is to enable us to conduct business activities and/or functions and to deliver a superior customer service experience. We collect, hold and use your personal information for the following purposes:
• To provide, manage and enhance products and services offered to you
• To improve our Customer Service (Your information helps us to respond effectively to your requests or support needs)
• To personalise your experience with us (Your information assists us to better respond to your individual needs)
• To enhance our website (Your feedback and information allows us to constantly improve our website offerings)
• To send periodic emails (The email address you provide us for order processing will be used to send updates pertaining to your order. In addition, we may occasionally send updated product or service information, company news or special offers for valued customers)
NOTE – If at any given time you wish to unsubscribe from our periodic emails, you may simply opt out by unsubscribing at the bottom of the email or by contacting us directly.
How do we disclose your personal information?
We will never sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist in operating our website or conducting our business as long as these parties agree to keep your information confidential. We may also release your information if we have reason to believe release is appropriate to comply with the law, enforce our site policies or protect ours or others rights, property or safety.
Cookies
The Asset Label website may use cookies to help us collect information about users. We collect certain information about users who visit our site including: user actions & click paths, domain names, IP addresses, browser types as well as other information. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and to target or improve that quality of our products and services. This type of information does not constitute personal information because it does not identify you or anyone else, therefore the Australian Privacy Principles do not apply and we may use this information by any means whatsoever, for any purpose.
Terms of Sale
Unless otherwise stated, the following terms apply to all sales between Asset Label Australia Pty Ltd and you, the purchaser. In finalising an order by way of signing off on Artwork &/or transmitting payment, you agree to be bound by these terms of sale.
1. Payment Terms
In the majority of cases, Asset Label requires payment to be made up front before your order can proceed to production. Asset Label accepts major credit cards, purchase orders from qualified returning customers, PayPal, Stripe, Cheque and Bank Deposit (EFT). Please note that we do not accept COD as a payment method.
1.1 Payment by Credit Card
Payments by Visa or MasterCard do not incur a surcharge. Payments by American Express (AMEX) will incur a 2.5% surcharge on top of the total invoiced amount. Payments made by Credit Card will appear on your statement as Asset Label Australia Pty Ltd.
1.1a Transaction Descriptions
1.2 Payment by Cheque
Please make all cheques payable to Asset Label & note that your order will not be dispatched until your cheque has been deposited and cleared into our account. Send your cheque with a reference to your invoice number to:
Asset Label - PO Box 5414, MORDIALLOC VIC 3195
1.3 Purchase Orders
Asset Label only accepts purchase orders on original company letterhead from qualified customers with proven financial stability. You are welcome to request and complete a Credit Application Guarantee to establish whether you qualify as one of these customers. Your references will be contacted by our accounts department to verify your application and if approved you will still be required to pay a deposit when placing an order. The balance of your payment will become due as per our agreed payment terms.
1.4 Late Payment
If your account remains unpaid within our agreed terms, we reserve the right to either charge interest on the full amount owing from the due date (at a rate of 12% per annum) or take the necessary action to recover the debt. You will be liable for and agree to pay our debt recovery expenses in addition to the amount owed.
2. Deposits
For large orders, at our discretion, we may require a deposit of 50% of your total order vale prior to production commencing. The balance is payable prior to shipment unless there is another agreement in place.
3. Processing of orders
We aim to process all orders received in a timely fashion. Orders may be received via phone (1300 411 251), email (sales@assetlabel.com.au) or fax (03 9532-1055) and you can expect to receive confirmation it has been received within 24 hours from placement of the order.
4. Shipping
If orders are received by midday on a business day for generic stocked products and payment is finalised, we will ship your goods the same day. Customised orders require a little more time and one of our representatives will be in contact to confirm a delivery timeframe.
4.1 Domestic Shipping
All Asset Label products can be shipped Australia wide. We will choose the carrier which will be a local courier such as TNT Express, Couriers Please or Australia Post. Shipping charges are applicable for each order unless a previous arrangement has been made. You may elect to organise your own shipping at your own expense should you consider this as being more suitable for you.
4.2 International Shipping
All Asset Label products can be shipped internationally using our choice of carrier which is generally TNT Express or Australia Post. Freight charges will be calculated by one of our representatives and advised to you prior to shipment. All international freight charges are payable prior to us shipping your order. Please note that we can also provide Ex-Works shipping which you as the customer are responsible for arranging to collect the goods direct from our office.
4.3 International Onward Charges
Asset Label Australia Pty Ltd will not liable for any duties, levies, taxes, inland freight or other costs required by your State, Province, Country or governing law in your jurisdiction. Any additional costs will be paid by the customer.
5. Damaged goods
All goods provided by Asset Label are in perfect condition upon shipment and packaging used is adequate for the products. Seeing as though we are not responsible for damage during transit, we urge you to inspect your delivery as soon as possible after receipt. Should your goods arrive damaged in transit you should contact our office immediately upon which we will investigate with the carrier service.
6. Prices and GST
All prices quoted by Asset label are in Australian Dollars. Quotes are generally valid for thirty days from the date of the quote. Prices are subject to change at any time as per these Terms at our discretion. GST will be included within the prices and fees charged by Asset Label and is payable by you at the same time as you pay such prices and fees. 'GST' means the same as in the Australian New Tax System (Goods and Services Tax) Act 1999 (Commonwealth). International orders that will be shipped from Australia will not be subject to GST (Goods and Services Tax) and will not be charged accordingly.
7. Return Policy
• Goods deemed by Asset Label to be faulty may only be credited or replaced
• Copy of the original invoice must be attached to Return Authority Request Form
• Print samples must be provided for faulty goods so they can be processed accordingly. Processing of these returns will be delayed if print sample (where applicable) are not provided
• The customer or reseller is required to pre-assess returns for genuine faulty claims prior to return
• 15% restocking fee applies for all goods returned that are not faulty and or ordered incorrectly by the customer.
• The customer or reseller is responsible for the cost of freight and insurance on goods where incorrectly ordered. Reseller is required to provide Proof of Delivery upon request
• Goods returned that are not faulty must be in original condition, unopened and in undamaged packaging otherwise credits will not be issued. Non faulty product must be packed in another carton and not damaged with returned shipping labels.
• Any product deemed to be refilled or modified in any way will not be accepted
• Goods that do not have a reasonable remaining unexpired shelf life or are in a non-saleable state may not be approved by Asset Label.
• Custom manufactured products are non-returnable and no credit will be issued.
8. Order Cancellations
For stocked products, any cancellations must be advised at least 24 hours prior to shipment. A restocking fee may be charged at our discretion.
For custom products, cancellation cannot be guaranteed however, if you cancel your order before it has gone to production we may be able to accommodate your request. A cancellation fee may be charged to cover any administration costs already incurred. Once artwork has been supplied by Asset Label and the order has not been approved by you or cancelled after the artwork is supplied, Asset Label has the right to charge a reasonable fee to reimburse costs for time. This is subject to the discretion of management of Asset Label.
9. Asset Label Limited Warranty & Limitation of Liability
Asset Label warrants that all aluminium and reflective aluminium labels or signs purchased from us will be free from defects in materials and workmanship for a period of ten years from date of purchase.
This limited warranty does not apply where the defect is:
9.1 Due to a typographical error, whether on stock products or custom products
9.2 Due to goods being used or handled in a manner, in circumstances, or for purposes other than those approved or instructed by Asset Label.
9.3 Due to modification, tampering, improper storage, abuse, accident, vandalism, neglect, misuse, mishandling or pressure-washing.
9.4 Due to fire, earthquake, flood, lightning, hurricane, tornado, windstorm, foreign object impact, landslide or any other Act of God.
9.5 Due to damage caused by vegetation, insects, animals and other organisms.
9.6 Due to exposure to corrosive substances such as solvents, gasoline, pesticides, harmful cleaning compounds or similar materials.
9.7 Due to exposure to excessive heat or reflective heat sources.
We may require samples of the defective product before any claim is evaluated for approval. Note that warranty claims are limited to $500.00 per customer per calendar year. However, for larger warranty claims, please contact our Customer Service team at sales@assetlabel.com.au or on 1300 411 251.
10. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and conducted in accordance with the laws of the State of Victoria, Australia.
11. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
12. Indemnification
You agree to indemnify, defend and hold Asset Label harmless from all actual or alleged liability, loss, damage, cost and expense, including actual attorney's fees and court costs, to third parties resulting from your breach of this agreement, or from the use of the goods while such goods are in your or your end-user's possession or control.
In addition, you agree to defend, indemnify and hold Asset Label harmless from any and all liability, loss, damage, cost or expense, including actual attorney's fees and court costs, which Asset Label may suffer or incur arising from any patent, trademark or copyright infringement arising from this contract, actual or alleged.
You will not be required to indemnify and hold Asset Label harmless from and against any claims, liabilities, damages, losses, or expenses resulting from Asset Label’s own negligent conduct.
13. Disclaimer of warranties; limitation of liability
Asset Label does not warrant that:
• Our website will meet your specific requirements
• Our website will be uninterrupted, timely, secure or error free
• The results that may be obtained from use of the website will be accurate or reliable.
• The quality of any products, services, information or other material obtained by you through the website will meet your expectations
• Any errors in the website will be corrected
14. Links to and from other websites
The Asset Label website may provide links to third-party websites. Asset Label is not responsible for the content on third-party websites, and a link does not imply sponsorship or endorsement of the third-party website’s content. Asset Label may maintain accounts on social media platforms such as Facebook, Twitter, and Instagram. Any content you post on the Company’s social media accounts is subject to the social media platform’s terms of service and privacy policies.
15. Intellectual property rights
All data not provided by users remains intellectual property or proprietary content owned or licensed by Asset Label. All such intellectual property or proprietary rights are reserved by Asset Label and any third-party owners of those rights.
You agree that you will not use Asset label’s intellectual property or proprietary content on behalf of any third-party, to create derivative works, or in connection with any product or service without the express written consent of Asset label.
16. Screen Colours
Colours shown on your device or monitor will vary. We will endeavor to provide a close match to the colour you have selected to produce your labels and tags but can not guarantee that what you see on your screen will be exactly the same as the product supplied. This is due mostly to the various substrates that we print on and the colour can vary sometimes. If you require PMS or Pantone colour match please contact our office for a quotation.
Copyright © Asset Label Australia 2017 All Rights Reserved All files and information contained in this Website are copyright by Asset Label Australia and may not be duplicated, copied, modified or adapted, in any way without our written permission. Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website or Services does not constitute any right or license for you to use our service marks or trademarks, without the prior written permission of Asset Label Australia. Our Content, as found within our Website and Services, is protected under Australian and foreign copyrights. The copying, redistribution, use or publication by you of any such Content, is strictly prohibited. Your use of our Website and Services does not grant you any ownership rights to our Content. Copyright © Asset Label Australia. All Rights Reserved. www.assetlabel.com.au